Licensing FAQ

If you are having problems getting new licenses to work, try to clear all references to old licenses.

On Linux, follow these steps:

• Stop NORSAR Software Suite
• Go to your home directory
• Delete the file called: .flexlmrc
• Go to: .config/NORSAR
• Delete the file called: license.conf
• Start NORSAR Software Suite and select your license

On Windows, follow these steps:

• Stop NORSAR Software Suite
• Open regedit (registry editor)
• Go to: HKEY_CURRENT_USER\Software\NORSAR\license\
• Delete the folder named: flexnet_hosts_nss
• Go to: HKEY_CURRENT_USER\Software\FLEXlm License Manager
• Delete the key named: NORSARLMD_LICENSE_FILE
• Start NORSAR Software Suite and select your license

NORSAR Software Suite and NORSAR-3D 5.7 share a n3d_main license feature. If you have a merged license file with both a NORSAR Software Suite license and a NORSAR-3D 5.7 license, FlexNet might have read the 5.7 license feature version when starting the server. NORSAR Software Suite cannot use this version of the feature. Please remove (or comment out with #) the n3d_main 5.7 license feature from the merged license file and restart the license server.

NORSAR software uses a floating FLEXlm license. To determine the FLEXlm Host ID for the license server machine, use the following commands:

• SUN: hostid
• Linux: /sbin/ifconfig eth0 (Use HWaddr in eth0 output and remove colons)
• Windows: Open a command window and type ipconfig /all. Use the Physical Address of Ethernet adapter Local Area Connection.

• Use one license file as base
• Copy the feature lines (and ONLY the feature lines) from the other license files into the base license file, below the already existing feature lines in the base file.
• Start the license server with the merged file.

• Merge the license files.
• If you want to use the Norsar_FLEXlm script to start the server, set LM_LICENSE_FILE in the Norsar_FLEXlm script.
• Set LM_LICENSE_FILE in the Norsar_2d and Norsar_3d startup scripts. SeisRoX and the new NORSAR Software Suite will ask for the license server at startup, so this step is not needed.
• Start the server.

On Linux, the path to all license files used are stored in a file called .flexlmrc which may overwrite the LM_LICENSE_FILE environment variable. Look in your home directory for the file .flexlmrc. Delete this file.

On Windows this is located in the registry. Open regedit, locate HKEY_LOCAL_MACHINE->SOFTWARE->FLEXlm License Manager.  Delete the NORSARLMD_LICENSE_FILE entry.

Remember to set SM_DEMO_VERSION to True in Norsar_2d and/or Norsar_3d (located under <installed_path>/bin/startup)

• Check that the hostname in the licensefile is also listed in the /etc/hosts file.

The /etc/hosts file looks something like this:

127.0.0.1 localhost.localdomain localhost4
::1 localhost.localdomain localhost6

Add the name of your license server to the end of the lines, so that they look like this:

127.0.0.1 localhost.localdomain localhost4 myservername
::1 localhost.localdomain localhost6 myservername
 

• If the above solution doesn't work, try to change the hostname in the licensefile to localhost and add the line 127.0.0.1 localhost in the /etc/hosts file. It is also possible to get a hint of what is wrong by using the command /usr/sbin/ping hostname.

• FlexNet needs Visual Studio C++ run-time components to run.
  
  FlexNet 11.11: Error message "The program can't start because MSVCR120.dll is missing".
  
  Please download and install Visual Studio 2013 redistributable 32 and 64-bit versions from Microsoft: https://www.microsoft.com/en-us/download/details.aspx?id=40784 
  
  FlexNet 11.17 (from NORSAR Software Suite 2021): Error message "The program can't start because MSVCR140.dll is missing".
  
  Please download and install Visual Studio 2015 redistributable 32 and 64-bit versions from Microsoft: https://www.microsoft.com/en-us/download/details.aspx?id=48145
   
• Try to disable the firewall before starting the server. After the server has started, enable the firewall again.
   
• If the 32-bit version of lmgrd.exe is selected in LMTOOLS, try to select the 64-bit version (or the 64-bit version if the 32-bit version is selected.)
   
• Try to start the license server in non-service mode in LMTOOLS (uncheck "Use Services" in the "Config Services" tab.)

FlexNet v11 requires LSB (Linux Standard Base) 3.0 or higher. Use the command lsb_release -a to check if LSB is installed. If not, install it using the packet manager for your Linux distribution. Make sure to install the correct 32 or 64-bit version of LSB. For example NORSAR-2D would need the 32-bit version and NORSAR-3D 64-bit would need the 64-bit version. You can have both 32 and 64-bit versions installed at the same time